Is your technology delivering lifecycle value?

1. Cost-led

Congratulations! You’ve taken the first step toward optimizing the value your technology creates across its lifecycle. After all, you cannot manage what you cannot measure.

Your assessment places you in the Cost-led quadrant. This means that technology investment decisions in your organization are primarily driven by short term financial metrics.

This approach embeds discipline and control, but it can also limit visibility into the longer term costs, risks, and value that emerge over the technology lifecycle.

Organizations in this quadrant often underestimate risks that are harder to see at the point of purchase, such as failure to meet compliance requirements or recover value at end-of-life.

To move toward greater TCI maturity, consider:

• Expanding investment criteria beyond purchase price to include lifecycle value and risk.

• Embedding security, compliance, and resilience considerations at the point of procurement.

• Planning technology refresh, retirement, and value recovery as deliberately as acquisition.

This shift lays the foundation for more resilient, future-ready investment decisions.

The TCI maturity graph shows market trends based on survey data. Your personalized TCI maturity score is indicative only, and it reflects your organization’s position, based on a condensed set of inputs from the research.

2. Risk-led

Congratulations! You’ve taken the first step toward optimizing the value your technology creates across its lifecycle. After all, you cannot manage what you cannot measure.

Your assessment places you in the Risk-led quadrant. This means your organization recognizes the security, compliance, and operational risks that technology introduces, and these considerations strongly influence decision-making.

Understanding risk is essential to managing impact over time. However, it must be proactively identified and addressed when investments are made, while also capturing opportunities to create and recover value.

To move toward greater TCI maturity, consider:

• Shifting from reactive risk management to proactive, lifecycle-based planning
• Embedding security, compliance, and resilience considerations at the point of procurement
• Planning technology refresh, retirement, and value recovery as deliberately as acquisition

This shift lays the foundation for more resilient, future-ready investment decisions.

The TCI maturity graph shows market trends based on survey data. Your personalized TCI maturity score is indicative only, and it reflects your organization’s position, based on a condensed set of inputs from the research.

3. Value-led

Congratulations! You’ve taken another step toward optimizing the value your technology creates across its lifecycle. After all, you cannot manage what you cannot measure.

Your assessment places you in the Value- led quadrant. This means you’re already thinking beyond cost, and this puts you ahead of the curve. The opportunity now is to make tech decision-making more systematic.

Your organization understands that technology creates value - in efficiency, employee performance, and competitive advantage. However, it isn’t always measured consistently across the lifecycle or weighed against the costs and risks that emerge from procurement through end-of-life.

To move toward full TCI maturity, consider:

• Creating a shared, organization-wide definition of technology value and risk
• Ensuring lifecycle-based approach is the default across all technology categories
• Planning technology refresh, retirement, and value recovery as deliberately as acquisition

This shift lays the foundation for more resilient, future-ready investment decisions.

The TCI maturity graph shows market trends based on survey data. Your personalized TCI maturity score is indicative only, and it reflects your organization’s position, based on a condensed set of inputs from the research.

4. TCI mature

Congratulations! You’ve taken another step toward optimizing the value your technology creates across its lifecycle. After all, you cannot manage what you cannot measure.

Your assessment places you in the TCI mature quadrant. You are leading the way in impact-led technology decision-making and you’re well positioned to turn technology investment into long-term advantage.

Your organization understands that technology creates financial, operational, security, and environmental impact across its entire lifecycle, and you actively factor this into decision-making.

Your teams are accountable and understand that technology is developing an unprecedented pace. They need tools to ensure they can continue to maximize technology value and minimize waste as the operating environment changes.

To continue advancing TCI maturity, consider:

• Scaling the TCI approach consistently across all technology categories
• Leveraging circular and managed service models to maximize value and reduce risk
• Working with suppliers and partners to ensure they deliver impact-led solutions

This is where Total Cost of Impact becomes a strategic advantage, enabling resilience, sustainability, and measurable long-term value creation.

The TCI maturity graph shows market trends based on survey data. Your personalized TCI maturity score is indicative only, and it reflects your organization’s position, based on a condensed set of inputs from the research.