
Technology is strategic. Tech investment decisions often are not.
Key findings
Technology creates cost, risk, and value across its lifecycle, yet many organizations still evaluate investments through a short-term lens.
Our research, based on a survey of 1,000 senior technology leaders, reveals a gap between the strategic role technology now plays and the criteria used to evaluate investments.
Leaders say that technology is the leading driver of business value, alongside their people.
Leaders strongly agree there is a link between their business strategy and tech procurement.
Leaders have opted not to procure the best tech solution because of its price tag.
Leaders believe they would benefit from a new model to assess the lifecycle impact of technology.
About the survey
The Impact Gap
Technology has become core business infrastructure, but most organizations still make investment decisions based on short-term criteria.
We call this the “impact gap” where organizations expect tech investments to drive long-term value and reduce risk, but fail to prioritize critical lifecycle factors into their decision-making to ensure that can be achieved.
Managing the technology lifecycle
Many of the lifecycle costs and risks associated with technology are not visible at the point of purchase.
Early investments decisions influence everything from operational performance and security exposure to end-of-life value.
Without an end-to-end lifecycle view, organizations risk prioritizing short-term savings over long-term value.
Technology investment decisions shape long-term value and risk. Having a lifecycle view upfront can be the difference between locking in hidden costs and vulnerabilities or building long-term competitive advantage.
Jakob Lagander, CEO, 3stepIT
Technology has become strategic infrastructure. This changes how investment decisions need to be assessed. Leaders must balance cost, risk, and return with precision, yet most don't have a way to clearly evaluate the impact technology creates across its lifecycle.
Carmen Ene, CEO, BNP Paribas 3 Step IT
Download the Total Cost of Impact Report
Explore new research from 1,000 senior technology leaders across 13 global markets
- Understand the gap between technology's strategic role and how investments are evaluated
- Learn how to assess lifecycle cost, risk and value
- Discover how to make more resilient technology investment decisions