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        Technology is strategic.        Tech investment decisions often are not.

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Key findings

Technology creates cost, risk, and value across its lifecycle, yet many organizations still evaluate investments through a short-term lens.

Our research, based on a survey of 1,000 senior technology leaders, reveals a gap between the strategic role technology now plays and the criteria used to evaluate investments.

8 / 10

Leaders say that technology is the leading driver of business value, alongside their people.

1.5 / 10

Leaders strongly agree there is a link between their business strategy and tech procurement.

6.5 / 10

Leaders have opted not to procure the best tech solution because of its price tag.

8 / 10

Leaders believe they would benefit from a new model to assess the lifecycle impact of technology.

About the survey

1000
Respondents
13
Global Markets
6
Industry Sectors
Company size by employees
6%
Less than 149
28%
150-499
29%
500-999
25%
1000-4,999
12%
5,000+
303004625_3stepIT_Report_Design_v23_DC_p20

The Impact Gap

Technology has become core business infrastructure, but most organizations still make investment decisions based on short-term criteria.

We call this the “impact gap” where organizations expect tech investments to drive long-term value and reduce risk, but fail to prioritize critical lifecycle factors into their decision-making to ensure that can be achieved.

Report infographics29

Managing the technology lifecycle

Many of the lifecycle costs and risks associated with technology are not visible at the point of purchase.

Early investments decisions influence everything from operational performance and security exposure to end-of-life value.

Without an end-to-end lifecycle view, organizations risk prioritizing short-term savings over long-term value. 

Technology investment decisions shape long-term value and risk. Having a lifecycle view upfront can be the difference between locking in hidden costs and vulnerabilities or building long-term competitive advantage.

Jakob Lagander, CEO, 3stepIT

Jakob Lagander, CEO, 3stepIT

Technology has become strategic infrastructure. This changes how investment decisions need to be assessed. Leaders must balance cost, risk, and return with precision, yet most don't have a way to clearly evaluate the impact technology creates across its lifecycle.

Carmen Ene, CEO, BNP Paribas 3 Step IT

Carmen Ene, CEO, BNP Paribas 3 Step IT

Download the Total Cost of Impact Report

Explore new research from 1,000 senior technology leaders across 13 global markets

  • Understand the gap between technology's strategic role and how investments are evaluated
  • Learn how to assess lifecycle cost, risk and value
  • Discover how to make more resilient technology investment decisions