Value recovery & refurbishment| 3stepIT services

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Optimizing value, minimizing waste

We sustainably processed more than one million tech assets through our global refurbishment centres in 2024, supporting our customers to achieve maximum returns on their technology investments, while minimizing their environmental impact.

Our refurbishment process:

Reduces raw material consumption
Minimizes the use of hazardous materials
Minimizes or eliminates waste
Extends the tech lifecycle
Creates an affordable, accessible second-hand market
Uses ISO14001 certified recycling partners as a last resort only

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Value recovery

We offer competitive residual value pricing on decommissioned devices, so you can recover maximum value from your technology and generate additional revenue for your business.

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Security and compliance

Our secure packaging, sealed transport, and chain-of-custody tracking reduces data security risks. Detailed documentation, audit trails, and controlled handling ensures every process is safe, secure, and compliant.

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Full-service support

Our expert team manages every aspect of your project, end-to-end. We oversee contracting, compliance, and service delivery with precision and in strict alignment with your business requirements, timelines, and KPIs.

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Supply chain security

Mitigate the risk supply chain disruption and rising costs pose to your business continuity.

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Take technology full circle

Our circular refurbishment, recycling, and responsible resale services minimize waste and reduce the environmental impact of technology.

Arriving at our refurbishment centre

Once devices arrive at our refurbishment centre, they are checked in to inventory and immediately tagged with a unique ID so they can be tracked through the refurbishment process. Our centres operate with a high level of security access and surveillance.

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Inventory

We systematically categorise each device by make, model, configuration, and condition, capturing detailed specifications, including serial numbers and component details. Assets are labelled and tracked using barcode or RFID technology for real-time visibility and assigned storage locations optimized for accessibility and protection.

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Device grading

Before the refurbishment process begins, every device is graded using our Artificial Intelligence evaluation tool* or manual grading and given a quality score. Customers receive competitive residual value pricing for their devices based on the technical specification, condition, and the current market demand.

*Availability subject to location.

ISO-certified data sanitization

All our 3stepIT refurbishment sites are ISO-certified and we use best in class data sanitization software for secure device overwriting (NIST 800-88 standard). On the rare occasions when manual shredding process is required, we adhere to the DIN66399 standard. We generate individual tamper-proof erasure certificates for every tech asset and provide a Certificate of Destruction covering all sanitized and shredded materials.

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Sustainable refurbishment

Our highly skilled technicians clean and restore each device before it is packaged for resale. 9/10 devices that go through our refurbishment process are given a second life.*

*Laptops, desktops, tablets, mobile phones

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Repair and recycling

If a device is damaged beyond repair, we harvest its component parts to repair other devices. Once a device is repaired, it goes back to be graded for a second time. Where repair or refurbishment is not possible, devices are responsibly recycled through one of our trusted recycling partners.

Transparent reporting

We take care of the entire collections process from start to finish to guarantee a reliable chain of custody. We offer full traceability and digital reporting, including detailed device-level information on transport, financial, and inventory data, and erasure logs. This level of transparency mitigates risk and supports customers to meet their compliance requirements.

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Responsible resale

Refurbished devices are made available for purchase by new users via our network of trusted trading partners. We only sell refurbished devices in locations with e-waste regulations.

Industry leading
AI-technology*

We partnered with Aixia to develop an AI-based quality assessment tool for used IT equipment. Trained on data from more than 35,000 devices, this tool delivers standardized, unbiased grading, streamlining refurbishment and enabling businesses to adopt circular IT models with greater confidence.