A letter to our customers


A letter to our customers

I write to offer you my full support during this most difficult and tumultuous time.

The global Coronavirus pandemic has seen us all face unprecedented challenges as together we attempt to slow the spread of the disease.

And it is in this spirit of togetherness that I contact you today.

I believe that looking after those we work with - our colleagues and customers - is my most important responsibility, and my thoughts are with those who have been affected by the virus.

As we have adapted our business in support of the efforts to contain COVID-19, we have done so with your needs and an unwavering commitment to outstanding service at the centre of our decision making.

This is the purpose of our internal Rapid Response Team, comprised of my senior leaders, who are charged with ensuring we continue to meet our customers' changing needs.

We are rolling out a programme of support for our people to ensure they receive the compassion and the tools they need to still perform their best.

As you would expect, we have long been a digital-first business, fully equipped with the technology to work remotely. This means that we have all transitioned as smoothly as possible to working from home, and are well placed to support you and your plans to adapt to this exceptional situation.

We have comprehensive continuity plans in place, allowing us to maintain our service and meet our commitments. For now, our remanufacturing sites remain operational and we have implemented measures to ensure our colleagues can continue to work safely in accordance with health authority guidelines.

In support of our communities, our teams in Finland have been working closely with the ‘Computers For All’ Campaign. This community initiative is working hard to ensure children from low-income families have access to computers so that they can continue their schooling via distance learning.

My message to you is clear – we are in this together. I have asked my commercial teams to reach out to all our customers and extend my offer of support.

If there is anything further you think we can do to support you, please don’t hesitate to contact your account manager.

On behalf of everyone at 3stepIT, I wish you and your loved ones continuing good health in the coming months.